Puerto Aventuras Rentals Mexico Quintana Roo Puerto Aventuras

Hard Rock Hotel Riviera Maya - All Inclusive | Resort in Puerto Aventuras

| 7.8 (1002 Reviews) |  1 Bathroom
Puerto Aventuras Resort | Hard Rock Hotel Riviera Maya - All Inclusive

Resort in Puerto Aventuras

Luxury property on the beach, with 2 outdoor pools
Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.


A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Show more
 
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, 77710, Mexico

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Jetted bathtub
  • Private bathroom
  • Towels
  • Rainfall showerhead
  • Bathrobes
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Bedroom
  • Air conditioning
  • Blackout drapes/curtains
  • Bed sheets
  • Free rollaway beds
  • Premium bedding
  • Laptop-compatible safe
  • Separate sitting area
  • Connecting rooms available
  • Access via exterior corridors
  • Iron/ironing board
  • Slippers
  • Phone
Breakfast
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)
  • 9 restaurants and 2 coffee shops
  • Coffee/tea maker
  • Free bottled water
Parking
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • Elevator
  • Wheelchair-accessible concierge desk
  • Handrails in stairways
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
Activities
  • Hiking/biking trails
  • Scuba diving
  • Adjacent to a golf course
  • Golf lessons
  • Snorkeling
  • Ecotours
  • Sauna
  • Children's pool
  • Steam room
  • 2 outdoor pools
  • Mini golf
  • Full-service spa
  • Fitness center
  • Nightclub
  • 2 outdoor tennis courts
  • Kayaking
  • Hot tub
  • Billiards/pool table
  • Volleyball
  • Tennis
  • Shopping
  • Basketball
Entertainment
  • Premium channels
  • Satellite channels
  • Flat-screen TV
General
  • Conference center (87823 square feet of space)
  • Computer station
  • Business center
  • Meeting rooms
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • ATM/banking services
  • Spanish
  • Portuguese
  • English
  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in lobby
Guest Services
  • Children's pool
  • 2 outdoor pools
  • Mini golf
  • Grocery/convenience store
  • Babysitting (surcharge)
  • Snack bar/deli
  • Free children's club
  • Free rollaway/extra beds
  • Waterslide
  • Supervised childcare (surcharge)
  • Hair salon
  • Multilingual staff
  • Wedding services
  • Concierge services
  • Dry cleaning service
  • Golf lessions with a pro
  • Luggage storage
  • Daily housekeeping
  • Golf clubhouse
  • Golf cart
  • Tour/ticket assistance
  • Golf clubs
  • Porter/bellhop
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace
  • Beach umbrellas
  • Private beachfront location
  • Garden
  • Balcony
Spa
  • Facials
  • Massage - on the beach
  • Outdoor treatment areas
  • Manicures and pedicures
  • Massage - deep-tissue
  • Reflexology
  • Detox wraps
  • Hydrotherapy
  • Steam room
  • Hot springs/mineral springs
  • Aromatherapy
  • Massage - hot stone
  • Body treatments
  • Spa open daily
  • Hot tub
  • 50 treatment rooms
  • Couples treatment room(s)
  • Body wraps
  • Massage/treatment rooms
  • Sauna
  • Massage - sports
  • Body scrubs

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 5:30 am contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. free rollaway/extra beds!
Payment Policy
Airport shuttle fee: usd 68 per person (roundtrip) pet fee: usd 150 per pet, per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 40 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 150 per pet, per stay pets cannot be left unattended specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

William
Apr 14, 2025 07:08:40 AM
Review Score:   4
Summary: This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Room, 1 King Bed (Diamond)
Room Size: 482 square feet m2
1 King Bed
Deluxe Room, 1 King Bed (Diamond)

General

Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)
Room Size: 5166 square feet m2
3 Double Beds
Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

General

Dining table, Number of bedrooms - 2, Ping - 145, Square meters - 480, Bed count maximum 3, Square feet - 5166, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Suite, 2 Bedrooms, Oceanfront (Rock Suite)
Room Size: 2583 square feet m2
3 King Bed and Double Beds
Suite, 2 Bedrooms, Oceanfront (Rock Suite)

General

Square feet - 2583, Square meters - 240, Dining table, Number of bedrooms - 2, Ping - 73, Bed count maximum 3, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Deluxe Room, 1 King Bed
Room Size: m2
1 King Bed
Deluxe Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Gold, Pure Wellness)
Room Size: 482 square feet m2
1 King Bed
Deluxe Room, 1 King Bed (Gold, Pure Wellness)

General

Garden view, Hypo-allergenic bedding available, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)
Room Size: 482 square feet m2
2 Double Beds
Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)

General

Number of living rooms 0, Number of bedrooms - 1, Partial ocean view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Royal Room, 1 King Bed (Heaven, Rock Royalty)
Room Size: 482 square feet m2
1 King Bed
Royal Room, 1 King Bed (Heaven, Rock Royalty)

General

Number of living rooms 0, Number of bedrooms - 1, Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Double Beds, Partial Ocean View
Room Size: 482 square feet m2
2 Double Beds
Deluxe Room, 2 Double Beds, Partial Ocean View

General

Number of living rooms 0, Number of bedrooms - 0, Partial ocean view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 2 Double Beds (Gold)
Room Size: 482 square feet m2
2 Double Beds
Deluxe Room, 2 Double Beds (Gold)

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 2 Double Beds (Gold, Pure Wellness)
Room Size: 482 square feet m2
2 Double Beds
Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Hypo-allergenic bedding available, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 2 Double Beds (Heaven, Gold)
Room Size: 482 square feet m2
2 Double Beds
Deluxe Room, 2 Double Beds (Heaven, Gold)

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 1 King Bed (Heaven)
Room Size: m2
1 King Bed
Deluxe Room, 1 King Bed (Heaven)

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Heaven, Gold)
Room Size: 482 square feet m2
1 King Bed
Deluxe Room, 1 King Bed (Heaven, Gold)

General

Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Heaven, Diamond)
Room Size: 482 square feet m2
1 King Bed
Deluxe Room, 1 King Bed (Heaven, Diamond)

General

Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Heaven - Swim Up)
Room Size: 484 square feet m2
1 King Bed
Deluxe Room, 1 King Bed (Heaven - Swim Up)

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 484, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Private pool
Deluxe Room, 2 Double Beds
Room Size: m2
2 Double Beds
Deluxe Room, 2 Double Beds

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)
Room Size: 482 square feet m2
1 King Bed
Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

General

Garden view, Hypo-allergenic bedding available, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Double Beds (Heaven)
Room Size: m2
2 Double Beds
Deluxe Room, 2 Double Beds (Heaven)

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Suite, Oceanfront (Heaven, Rock Suite)
Room Size: 2583 square feet m2
3 Double Beds
Suite, Oceanfront (Heaven, Rock Suite)

General

Square feet - 2583, Square meters - 240, Number of living rooms 0, Number of bedrooms - 1, Ping - 73, Bed count maximum 3, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Suite (Heaven, Rock Suite Platinum)
Room Size: 5166 square feet m2
3 Double Beds
Suite (Heaven, Rock Suite Platinum)

General

Dining table, Ping - 145, Square meters - 480, Bed count maximum 3, Square feet - 5166, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Deluxe Room (Heaven, Sky Terrace)
Room Size: 964 square feet m2
1 King Bed
Deluxe Room (Heaven, Sky Terrace)

General

Square feet - 964, Ping - 27, Square meters - 90, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Gold Deluxe King Room
Room Size: 482 square feet m2
1 King Bed
Gold Deluxe King Room

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room (Grand Sky Terrace)
Room Size: 1928 square feet m2
3 Double Beds
Deluxe Room (Grand Sky Terrace)

General

Square feet - 1928, Number of living rooms 0, Number of bedrooms - 0, Partial ocean view, Square meters - 179, Bed count maximum 3, Extra bed count 1, Free cribs/infant beds, Ping - 54, Bed count minimum 3
Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)
Room Size: 482 square feet m2
1 King Bed
Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)

General

Number of living rooms 0, Number of bedrooms - 1, Partial ocean view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room (Sky Terrace)
Room Size: 964 square feet m2
1 King Bed
Deluxe Room (Sky Terrace)

General

Square feet - 964, Ping - 27, Square meters - 90, Partial ocean view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Family Room
Room Size: 964 square feet m2
3 Double Beds
Deluxe Family Room

General

Square feet - 964, Number of living rooms 0, Ping - 27, Number of bedrooms - 2, Square meters - 90, Garden view, Bed count maximum 3, Extra bed count 1, Free cribs/infant beds, Bed count minimum 3

FAQ's

Is this Puerto Aventuras resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $880 per night with includes Accessibility, Business Services, Wellness Facilities, Toiletries, Entertainment, Laundry, Bedding/Linens, Parking, Pool, Designated Smoking Area, Balcony/Terrace, Bar, Hot Tub, Internet, Spa, Kitchen, Sports/Activities, Air Conditioner, View, Wheelchair Accessible, Ocean View, Restaurant, Guest Services, Child Friendly, TV with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puerto Aventuras resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

People Also Ask

Check Resort Availability
Nightly rates from:
US $880
Price Details
You will be redirected to  
Hot Deal - It has been viewed 86 times today
Not the right fit? Check out our other properties in Puerto Aventuras
See More

567 Puerto Aventuras Vacation Rentals

Recently Booked Resort